Current enterprise technology lead
CIC delivery owner for the largest client account across procurement, invoicing, analytics, compliance, infrastructure, platform backlog, and stakeholder adoption.
Cory Ebert, MBA
Senior TPM for Enterprise Systems, Product Operations, and Hardware Services
I build operating systems for complex technical work: enterprise platforms, roadmaps, governance, launch processes, metrics, tooling, training, and cross-functional execution models that help teams move faster with less ambiguity.
Remote or Greater Seattle hybrid
Senior TPM / Product Ops / Enterprise Systems
Microsoft scale plus current CIC delivery
Featured Outcomes
Enterprise systems, Microsoft-scale operations, and AI workflow delivery
Microsoft hardware-services operator
Led Surface repairability, diagnostics, service content, partner programs, and support operations across consumer, commercial, and authorized repair channels.
Hands-on AI workflow builder
Designed agentic development workflows, internal platforms, scoring systems, and automation patterns that connect technical execution to repeatable operating governance.
Enterprise change adoption driver
Turn technical change into repeatable operating practice through stakeholder readiness, training, role standards, launch governance, and executive visibility.
Evidence
Proof Points
Experience
16+ years spanning Microsoft-scale hardware services and current enterprise technology leadership.Enterprise Scale
90+ storefronts supported through CIC procurement, analytics, invoicing, and partner workflows.Modernization
450+ stored procedures mapped for legacy .NET WCF/SOAP modernization and SAP integration planning.Data Architecture
217 database entities converted into actionable migration and ERD documentation.Savings
$3M+ Microsoft operational savings through vendor strategy, pricing negotiation, and supplier execution.People Scale
800+ Tier 2/Tier 3 specialists supported across 83 Microsoft Store locations.Delivery Speed
60% faster Microsoft service-content production timelines through stage-gate governance.Operations
57% faster repair turnaround through KPI ownership, escalation management, and process redesign.Quality
27% fewer customer-generated repair tickets through Surface diagnostics programs and service-quality feedback loops.Experience
Current and Prior Scope
Corporate Imaging Concepts, Information Technology Program Manager
Lead enterprise technology delivery for CIC's largest client account across analytics, compliance, procurement, infrastructure, internal platforms, and operational reporting. Own Azure DevOps and Smartsheet backlogs, coordinate Coupa onboarding, support automated invoicing and partner workflows, and turn system changes into training and adoption.
- Support SAP, Coupa, Power BI, Looker Studio, Azure DevOps, Smartsheet, and partner workflow execution across 90+ storefronts.
- Translate undocumented platform complexity into roadmap, migration, training, and executive reporting artifacts.
Microsoft, Technical Program Manager
Spent 15 years across Microsoft Stores, factory repair engineering, support operations, and Surface repairability, growing from hands-on technical advisor into corporate TPM ownership for hardware service strategy, diagnostics, partner programs, vendor delivery, compliance workflows, budget reporting, and launch readiness.
- Led operating models and service outcomes for 800+ Tier 2/Tier 3 specialists across 83 Microsoft Store locations.
- Delivered $3M+ savings, 60% faster content production, 57% faster repair turnaround, and 27% fewer customer-generated repair tickets.
Focus
What I’m Looking For
Senior / Principal TPM
Roadmaps, launch readiness, partner execution, KPI systems, risk management, and executive reporting.
Product Operations Leadership
Operating models, planning rhythms, launch governance, team standards, tooling adoption, and process design.
Enterprise Systems Programs
SAP/Coupa workflows, procurement systems, analytics, migrations, dashboards, training, and adoption programs.
AI Operations Programs
Practical agentic AI workflows for planning, implementation, review, shipping, and internal productivity.
Hardware Services and Support Ops
Service strategy, repairability, diagnostics, partner readiness, compliance, customer operations, and measurable support outcomes.
Enterprise Change and Adoption
Training, stakeholder readiness, launch communications, process reinforcement, adoption metrics, and role clarity for durable change.
Operating Style
How I Work
Create structure in ambiguity
I turn unclear ownership, scattered requirements, and cross-team tension into roadmaps, decision gates, metrics, and operating rhythms.
Translate technical complexity
I connect engineering detail to executive decisions, customer outcomes, and measurable operational impact.
Make adoption real
I pair systems and tooling with training, role standards, governance, and feedback loops so changes stick.
Use metrics to force clarity
I define KPIs, ownership, decision points, and reporting rhythms so teams can see risk early and act on the work that matters.
Selected Work
Case Studies
CIC Enterprise Systems Delivery
Current enterprise technology program leadership across procurement, analytics, compliance, infrastructure, backlog governance, training, and executive reporting for CIC's largest client account.
- Scope
- 90+ storefronts, partner workflows, automated invoicing, Coupa onboarding, analytics, adoption
- Tools
- Azure DevOps, Smartsheet, SAP, Coupa, Power BI, Looker Studio
Margin Intelligence and Legacy Modernization
Power BI and Looker Studio analytics surfacing 0% to 77% margin discrepancies, plus modernization discovery across 450+ stored procedures and 217 database entities.
- Impact
- Exposed pricing and margin variance for leadership action
- Output
- Migration roadmap inputs, ERD documentation, SAP integration planning
Surface Repairability and Right to Repair
Owned Surface repairability content, diagnostics, supplier delivery, RFP/vendor execution, budget reporting, compliance workflows, and launch readiness.
- Impact
- $3M+ savings, 80% cost reduction versus internal options, 60% faster production timelines
- Governance
- Legal, safety, supplier, partner, export control, and Right to Repair sign-off
Microsoft Support Operations Transformation
Managed operating model, role standards, readiness, escalation workflows, and KPIs for 800+ Tier 2/Tier 3 specialists across 83 locations.
- Impact
- 57% faster repair turnaround, 40% added repair capacity, 1,000+ ticket backlog reduced under 100
- Change
- COVID-era transition from physical retail support to remote delivery and CRM migration
Surface Diagnostics and Factory Repair Tooling
Owned diagnostic and repair automation tooling from requirements through release across Surface repair and refurbishment operations.
- Impact
- 43% better diagnostic accuracy, 27% fewer customer-generated repair tickets, and 60% faster device imaging
- Scope
- Requirements, release readiness, quality standards, acceptance criteria, and Tier 1 facility deployment
SaaS Ticketing and Workflow Platform
Internal service delivery platform with SLA tracking, automation rules, WebSocket collaboration, audit logging, and multi-tenant isolation.
- Pattern
- Repeatable service delivery, SLA visibility, workflow automation, and collaboration controls
- Stack
- TypeScript, React, PostgreSQL, WebSocket collaboration, audit logging
Review Squad
Multi-agent AI development framework covering discuss, research, plan, consult, implement, review, and ship workflows.
- Value
- Structured AI-assisted planning, implementation, review, validation, and shipping governance
- Focus
- Agent specializations, quality controls, persistent memory, and lifecycle commands
Job-Radar
Cross-platform Python application aggregating job sources with deduplication, fuzzy matching, scoring, PDF parsing, and 664 automated tests.
- Value
- Search consolidation, ranking, deduplication, and candidate workflow automation
- Validation
- 664 automated tests across parsing, scoring, data handling, and workflow logic
llama.cpp AMD XDNA2 NPU Backend
AI-assisted systems project exploring LLM matrix-operation offload to AMD RyzenAI NPU with XRT dispatch and benchmarking.
- Signal
- Applied architecture and AI-assisted systems exploration beyond standard TPM tooling
- Domain
- LLM inference, accelerators, XRT dispatch, benchmarking, and systems integration
Downloads
Resume Options
If unsure, start with the General TPM Resume. Use the targeted versions when a role strongly emphasizes product operations, AI workflows, or Microsoft hardware services.
General TPM Resume
Broad senior TPM, product operations, enterprise systems, hardware services, and AI workflow positioning.
DownloadProduct Operations Resume
Operating models, launch governance, product operations, tooling adoption, training, and team rhythms.
DownloadAI Workflow Resume
AI-augmented workflows, enterprise automation, tooling, platform delivery, and operational governance.
DownloadMicrosoft Hardware Services Resume
Surface, Xbox, repairability, diagnostics, support operations, partner programs, and service strategy.
DownloadRecruiter Snapshot
Fast Match
Location
Stanwood, WA. Best fit for remote, hybrid, or Greater Seattle area senior program roles.
Target Roles
Senior TPM, product operations, enterprise systems, AI workflow, hardware services, and support operations leadership.
Core Signal
Microsoft-scale hardware and service operations combined with current CIC enterprise systems delivery.
Resume Path
Use the targeted resume options above for role-specific fit, or the general TPM resume for broad screening.
Contact
Let’s Talk
Best fit: senior TPM, product operations, enterprise systems, AI workflow, and hardware-services leadership roles.